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DNC Compliance:
Do-Not-Call compliance requires a partnership effort between any telephilanthropy vendor and their client. The list owner (you) are required to determine whether or not you are required to use the Federal Trade Commission's Do-Not-Call registry to "scrub" names from your list. Paragraph 310.6 of the Telemarketing Sales Rule defines organizations who are exempt from registering with and using the federal Do-Not-Call list. In addition, there may be separate and different Do-Not-Call requirements in your state.

The Telephone Consumer Protection Act (TCPA) of 1991 requires each company that makes telephone solicitations to maintain a list of those people who do not wish to be contacted by phone and to develop a written policy implementing this Do-Not-Call list-keeping requirement. The term "telephone solicitation" does not include calls or messages placed with the receiver's prior expressed permission, by or on behalf of a tax-exempt non-profit organization, or from a person or organization with whom the receiver has an established business relationship.

Although DirectLine Technologies, Inc does not own or maintain telemarketing lists, we have implemented strong internal policies and procedures, implemented within our technology, to insure compliance with Do-Not-Call regulations. DirectLine maintains a corporate Do-Not-Call database. Any individual who makes a request to be placed on a Do-Not-Call list is maintained on our corporate Do-Not-Call List for a period of five (5) years from the date of the request. Numbers on our corporate Do-Not-Call list are not called within the five year period, regardless of the client project being dialed.

Each and every Do-Not-Call request is captured on-line during the telephone conversation in which the request is made. The Do-Not-Call refusal flag is appended to the record, the record will be blocked from additional calling, and no additional calls will be made to the phone number that was requested to be placed on the Do-Not-Call list. Individuals who dial the caller-id number shown with calls originating from DirectLine Technologies can use our automated touch-tone system to place their called number (identified by their caller-id) on our Do Not Call list.

Consumer requests, during a call, to be placed on a client's "DO NOT CALL" list are implemented as soon as possible, typically within a few minutes, but always will be placed into effect within the required thirty days, and provided to the client in a timely manner. Automated requests to be placed on DirectLine's 'DO NOT CALL" list will be honored as soon as possible, typically at 3:00 AM Pacific Standard Time the next mornming, but always within the prescribed 30-days.

The Do-Not-Call requests will be reported electronically to the list owner (you) at the end of the solicitation project. The complete project data, including Do-Not-Call notations, will be forwarded to the list owner in the format they request, as well as archived on storage CD.

 

1600 N. Carpenter Road, Building D
Modesto, CA 95351

Phone: 209-491-2020
Toll Free: 800-448-1200

directline-tech.com
Fax: 209-491-2091

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